THE NEBRASKA PUBLIC SERVICE COMMISSION HAS OPENED A PAIR OF SEPARATE INVESTIGATIONS INTO RECENT 9-1-1 OUTAGES INVOLVING TELECOMMUNICATION CARRIERS LUMEN AND WINDSTREAM.
COMMISSION CHAIRMAN DAN WATERMEIER.SAYS “THE DISRUPTIONS IN 9-1-1 SERVICE THAT OCCURRED IN THESE TWO SEPARATE INCIDENTS IS UNACCEPTABLE,”
HE SAYS THE COMMISSION EXPECTS 9-1-1 SERVICE PROVIDERS TO MAINTAIN DIVERSE AND REDUNDANT CONNECTIONS BETWEEN 9-1-1CENTERS AND THEIR NETWORKS.
WATERMEIER SAYS DETERMINING WHY THE LUMEN OUTAGE RESULTED IN THE LOSS OF 9-1-1 SERVICE OVER A WIDE AREA OF NEBRASKA WILL BE ESSENTIAL TO THAT INVESTIGATION.
A PRIMARY FOCUS OF THE WINDSTREAM INVESTIGATION WILL BE TO DETERMINE WHY A FIRE AND LOSS OF ELECTRICAL POWER AT A SINGLE WINDSTREAM FACILITY RESULTED IN A DISRUPTION OF 9-1-1 SERVICE TO A LARGE PORTION OF SOUTHEAST NEBRASKA.
IN BOTH INVESTIGATIONS THE COMMISSION SEEKS AN EXPLANATION AS TO WHY THE REDUNDANCY REQUIRED
OF BOTH TELECOMMUNICATIONS CARRIERS FAILED AND THEY WANT A SOLUTION TO PREVENT THIS FROM HAPPENING AGAIN.
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